These service standards explain how Grow Pros keeps scope, scheduling, materials, payment, and plant-care responsibilities clear before work begins.
Before any project begins
The signed proposal controls the job.
Website descriptions are general service summaries. Your signed proposal or service agreement contains the final project scope, price, payment schedule, exclusions, and any project-specific warranty terms.
If site conditions or requested work change, Grow Pros will pause the affected work and document the change before proceeding.
Gifts and separate properties
Each installation address requires a separate booking and its own $249 consultation fee: two addresses = $498. Each fee is credited once only toward that property’s accepted project. Purchaser and recipient details are recorded separately. Surprise gifts are coordinated with the purchaser until the reveal is authorized. Recipients approve placement and scheduling; rentals require property-owner permission. Final package and price require purchaser approval after the site visit. Overpayments require a separately agreed refund or purchaser-approved extras.
A written scope comes first
Your proposal identifies the structures, plants or plant allowance, materials, services, access assumptions, exclusions, and payment schedule included in the job. Only that written scope is included.
Changes require written authorization
Extra labor, repairs, premium plants, added materials, hidden site conditions, and customer-requested upgrades require a signed change order or revised proposal before the additional work begins.
Materials are funded before ordering
The full remaining project balance and required service payments must clear before Grow Pros commits to plants, custom materials, fabrication, or a reserved installation date. Special-order and perishable materials may be non-refundable once purchased.
Living systems carry natural risk
Weather, pests, wildlife, disease, watering, sunlight, soil outside the agreed work area, and customer care affect plant performance. Grow Pros does not promise a particular harvest, yield, or survival where conditions are outside our control.
Care responsibilities are shared clearly
At handoff, Grow Pros provides care guidance for the installed garden. The customer is responsible for timely watering, observation, access, and following the provided care instructions after completion.
Planting at the right time
New Grow Ready planting pauses October 16 through February. Preliminary installations without plants remain available during winter. Consultations, design, fabrication and spring planning continue. March–October 15 is an outer operating window, not permission to plant every crop throughout it. Grow Pros confirms crop-specific cutoffs, plant maturity, sunlight, weather and a realistic first-harvest range before scheduling. We defer unsuitable planting rather than rush it.
Your first planting is included
A consultation does not reserve an installation date. Installation is confirmed after site review, an agreed crop plan, available capacity and the existing project payment requirements. Grow Ready completion includes the agreed first planting and care handoff. A later seasonal refresh is a separate service unless expressly included. No harvest quantity or date is guaranteed. Standalone stations, accessories, and separately quoted landscaping projects remain available by arrangement during winter.
Install now. Get priority spring planting.
Winter preliminary installations require 100% of the complete package price before fabrication or scheduling. Your structures, fill and contracted equipment are installed without plants. Your agreed first planting is included at no additional charge and receives priority over new spring installations when conditions suit your selected crops. Priority is ordered by full-payment date; both visits require available capacity and an agreed scope. The $249 consultation credit applies once.
All accepted projects require the entire remaining balance before material ordering, fabrication or installation; the $249 consultation payment is credited once. A 3% discount applies to the remaining balance paid through the bank-transfer option on the Square invoice. The consultation fee is excluded. Card payments remain at the quoted price. Bank authorization or a pending transfer is not cleared payment. Full payment does not mean a preliminary Grow Ready project is complete: first planting and care handoff remain owed.
Planting and appointment rules
Consultations reserve two hours. Installations and planting returns reserve a full day; select a day only. Installation days cannot contain consultations. Weather changes may require rescheduling while preserving priority. We confirm arrival details before your visit.
If you plant the garden yourself, contact Grow Pros to confirm the included visit. Customer planting does not automatically cancel that visit or complete our obligation. Changes, cancellation of remaining work, plant removal and extra preparation are documented in writing; extra work is quoted separately. An installation without plants or a future planting visit is only available through a separately approved, fully paid written scope.
Plant names and availability
Choose the crop first. Confirm the cultivar second.
Website plant names describe the crop type Grow Pros plans to install. Any cultivar shown is a preferred example, not a promise of a specific nursery label. The final planting plan records the cultivar or seed source available for the season.
Controlled substitution standard
Same crop type and intended kitchen use
Same season and compatible growth habit
Comparable mature size, spacing, and structure fit
Customer is told before installation when the preferred cultivar changes
Changing to a different crop type requires written customer authorization
A supplier shortage does not authorize a random plant swap. Premium, oversized, or special-order plants may change the written price and require a change order before purchase.
Seasonal refresh eligibility
A refresh is for a maintained, serviceable garden.
Package-sized refresh service assumes a reasonably maintained, accessible Grow Pros garden with serviceable structures and ordinary crop removal. Final scope is confirmed from current garden conditions and seasonal plant availability.
Quoted separately when needed
Overgrown or neglected-bed rehabilitation
Pest, disease, or invasive-root remediation
Structural, trellis, or irrigation repairs
Large soil replacement or drainage correction
Premium, oversized, or special-order plants
Difficult access, hauling, or unusual disposal
Refresh payment is due before plants and materials are ordered or the service date is reserved, unless the written proposal states otherwise.
Questions belong in the proposal
Know what is included before you sign.
Ask Grow Pros to clarify any plant allowance, substitution, access requirement, care responsibility, exclusion, or warranty term before signing. Any change will be documented in a written change order.
